My Support Passport Privacy Policy

Privacy information for the My Support Passport app.

On this page

Effective date: 17 July 2026

My Support Passport is made by Steady Neuro. This policy explains what information the app stores, how optional permissions are used and how you stay in control of your data.

My Support Passport is an organisational tool for creating support profiles and documents. It does not provide medical advice, diagnosis, treatment recommendations or emergency assistance.

Information stored in the app

The app may store information that you choose to enter, such as:

Profile names, dates of birth and pronouns
An optional profile photograph
Communication preferences and ways of expressing distress, discomfort, yes or no
Sensory needs and processing preferences
Strengths, interests and routines
What helps when support is needed and things to avoid
Mobility, eating and drinking support
Allergies and other health information
Reasonable adjustments and emergency contacts
Any other notes you choose to add

Every field is optional. Please only enter information that is useful for the support document you want to create.

Where your data is stored

Profiles and photographs are stored on your device using Apple’s local data storage.

When iCloud sync is available and enabled, this information may also be stored in your private iCloud/CloudKit account so it can stay available across your supported Apple devices.

Steady Neuro does not operate a separate app account system or developer-accessible database for My Support Passport. Steady Neuro cannot read the profiles stored in your private iCloud account.

Optional photograph access

You can choose a photograph for a profile from your photo library. The selected photograph becomes part of that profile and is stored in the same way as the rest of the profile information.

Adding a photograph is optional.

Optional voice entry

You can use speech-to-text to enter information. This feature is optional and the app asks for microphone and speech-recognition permission when you choose to use it.

Speech recognition is provided through Apple’s system services and may be processed by Apple according to your device settings and Apple’s privacy terms. The app does not send voice recordings to Steady Neuro, and Steady Neuro does not use them for advertising, analytics or profiling.

You can type instead and can manage microphone and speech-recognition permissions in your device settings.

The app can create a one-page support profile, health passport or quick support card from the information you choose.

The app does not automatically send these documents to Steady Neuro or another organisation. You decide when to share, save or print a PDF.

Once you export a document, you are responsible for where it is saved, who it is shared with and who can access it.

Analytics, advertising and tracking

My Support Passport does not contain advertising, analytics SDKs or tracking.

Steady Neuro does not sell profile information or use it to create marketing profiles.

Apple may independently process information needed to provide iCloud, speech recognition, App Store distribution, diagnostics or other system services. That information is handled by Apple under its own terms and privacy policies and is not collected by Steady Neuro through a separate backend.

Sensitive and children’s information

A support passport may contain sensitive information about health, communication or support needs. If you create a profile for a child or another person, only include information you have a legitimate reason and authority to record.

We recommend:

Completing only the sections needed for the situation
Avoiding unnecessary identifying or medical details
Checking each document before sharing it
Sharing documents only with people who genuinely need the information
Deleting old profiles and exported documents when they are no longer needed

Deleting your data

You can delete profiles inside the app.

Deleting the app from one device may not automatically remove information already stored in your private iCloud account. Depending on the current version and your settings, you may need to delete profiles in the app or manage stored app data through your Apple/iCloud settings.

Exported PDF documents are separate files. Delete them from the location where you chose to save or share them.

Contact

If you have questions about this privacy policy, contact:

[email protected]

Please do not include sensitive profile information in a support email.

Changes to this policy

We may update this privacy policy when My Support Passport changes. The latest version will always be available on this page.